Privacy Policy

Respecting your privacy

Vital first aid supplies (ABN 69 609 422 648) understand the importance of protecting your right to privacy of your personal information. We have policies and appropriate procedures in place to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and as required by the law. We are committed to adhering to the Australian Privacy Principles (APP), which set clear standards for the collection, access, storage and use of personal information, which may be obtained as part of our business operations.


Collection of personal information

When used in this policy, “personal information” has the meaning as outlined in the Privacy Act 1988 (Cth). Personal information generally includes any information that can be used to personally identify you in order to provide goods and services to you. In general, the type of personal information Vital First Aid supplies collects and hold include (but is not limited to) names, addresses, contact details, credit card details and e-mail addresses, which assist us in conducting our business and meeting our legal obligations. In most cases, if personal information we request is not provided, we may not be able to supply the relevant product or service.


Use and Disclosure of Personal Information

Vital first aid suppliers will not use or disclose any information about you without your consent unless legally required to do so. We will take all reasonable steps to -

If you tell us you do not wish to have your personal information used for a particular purpose, we will respect your wishes. Furthermore, if you do not wish to receive further correspondence from Vital first aid supplies after your account has been has been closed you may let us know by contacting us on the details below.



A cookie is a small text file placed on your computer hard drive by our web page server. Cookies store information about your use of our web site and maybe accessed later by our web server. Our only use for cookies is to provide a statistical analysis of how long customers have visited our web site.


Links to Other Websites

The Vital First Aid supplies web site may contain links to other web sites that are not subject to our privacy and security standards. We are not responsible for the privacy practices of these other web sites and they are responsible for informing you of their own privacy policies.


Why do we need to collect your personal information?

The personal information that we ask for is generally used to provide goods or services to you, or to enable you to participate in our business activities, including:

Who do we disclose your personal information to?

In order to provide you with superior goods and services, we may need to disclose your personal information to third parties. As such your personal information may need to be disclosed to:


Management of Personal Information


The NPPs require us to take reasonable steps to protect the security of personal information. Vital first aid supplies’ staff are required to respect the confidentiality of personal information and the privacy of individuals. Vital first aid supplies take steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Shopping at this website is safe, using standard SSL, 40-bit encryption security features for all personal information entry areas. Once the information is in storage our secure servers protect information using advance firewall technology. Where we no longer require your personal information for a permitted purpose under the NPPs, we will take reasonable steps to destroy it.

If we are unable to collect your personal information

Access to and correction of your personal information

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law). We will also provide you with an opportunity to correct any of your personal information that we hold. If you require access to, or if you need to correct details of your personal information, please email
To help us to properly identify you, we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part. 
If you need to update your information (eg. if you change your address), please contact the relevant part of Vital first aid supplies to which you supplied that information so we can make the change.


If you would like to make a complaint about the way your personal information has been handled, or if you think that we have breached our obligations under the APP, you may direct your concern to the Privacy Officer by emailing
Our Privacy Officer will endeavour to resolve your complaint within a timely manner, and deal with your complaint as follows:

If we are unable to resolve your complaint, we will advise you to make further inquiries, or make a complaint directly with the Privacy Commissioner. 
More information about Privacy law and the APP is available from the Office of the Australian Information Commissioner at

Changes to this Policy

We may update this policy from time to time. The most recent version will be posted on our website and our Privacy Policy was last updated on 29 November 2015.